FAQs (Suppliers)
Frequently Asked Questions on FarmClustCan I download FarmClust on my andriod or IOS phone?
Currently, FarmClust is a web app and cannot be downloaded on your phone. However, you can add it to your home screen in few simple steps to access it from your phone . Learn how
How do I become a supplier on FarmClust?
You will need to sign up and set up your payment account with Stripe
How much does it cost to register on FarmClust?
Creating a store and listing your products on FarmClust is Free. There are no listing fees or monthly charges. You only pay a commission fee of 15% + A$0.75 when you make a sale through the platform. • GST may apply on eligible products
How do I register or create a supplier account on FarmClust?
It's easy to set up a produce store on FarmClust. Create a FarmClust account (if you don’t already have one), Set up and connect your Stripe payment account as you go through the sign up process.
What do I need to do to create a Farmclust account?
You will need your business ABN/ACN and two or more government recognised document that shows you are duely registered, approved and compliant to sell your food produce/product to the public
Why do I need my ABN/ACN and other supporting documents to sell on FarmClust
For health and safety, accountability and traceability reasons, it is important that food producers on FarmClust are duely registered with the government and authorised to carry on their business online just as it applies offline.
What can I sell on FarmClust?
FarmClust provides a marketplace for Primary food producers and processors to sell primary food products directly to consumers. Major food categories on FarmClust include:
What services can I provide on FarmClust?
FarmClust also provides a platform to connect farmers and food producers with allied service providers needed to make their farming and sales operation smoother. Such services include: ...
How do I get paid for goods sold?
Stripe payment gateway manages all payment transactions on FarmClust. When your items are sold, payment from your sales (less applicable charges) are deposited directly to your bank account when your customer confirms that they have received their order.
Why do I have to create/ connect a Stripe account
Stripe’s easy-to-use and secure payment system enables you to accept payment and refund customers when required on FarmClust. Stripe is PCI compliant and more secure in preventing credit card data theft.
How do I get my goods to customers?
FarmClust makes it easy for you to determine your sales coverage area based on the distance from your current location. You can have your customers pick up from you, have it delivered yourself or use an eligible third party businesses of your choice...
What is required of a grower/producer in terms of sales volume and contracts?
There are no targets or lock-in contracts. Sellers only need to sign up, list their products, manage their accounts credibly and build their brand reputation through our platform. A seller can close his or her account at any time.
How does FarmClust drive sales for suppliers?
Networking, cooperative buying and social sharing of products, store, stories and buying invitation on popular social media platforms via pictures, videos and articles. FarmClust also runs paid ad campaigns for maximum visibility.
How do I use FarmClust if I have never sold online and I'm not tech savvy?
FarmClust website is pretty easy to use. You can explore any of our user centred options to get comfortable selling on FarmClust...