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Stories

What is story about?

What kind of stories can I share

Written by FarmClust Support
Updated 10 months ago

Additional articles

DELIVERY/ PICK UP- How long will my order take?

Your supplier will provide you with this information on the product detail page. You can also find your supplier’s refund and returns policy on the same page.

Written by FarmClust Support
Updated 1 year ago

Can I cancel or modify my order after I have checked-out?

No. Our system does not currently support modification after payment. If you ordered as an individual, you will need to order additional items separately or cancel your order within 30 minutes before your order is processed by...

Written by FarmClust Support
Updated 1 year ago

I got notified that my group order failed. How do I get my money back?

Your money would be refunded into your wallet on FarmClust. This can be used for your next order or you can ask for it to be refunded to your payment card

Written by FarmClust Support
Updated 10 months ago

How do I return an item from my order?

Please check your supplier’s returns policy on the product information page before placing an order and follow your supplier’s guideline. You can also contact your supplier directly for this inquiry.

Written by FarmClust Support
Updated 1 year ago

Where does FarmClust source it products from?

FarmClust does not hold inventories. It only creates a platform for primary food producers to sell their products. You are dealing directly with local suppliers through FarmClust

Written by FarmClust Support
Updated 1 year ago

I haven’t received my orders. Who do I contact?

Please contact your supplier through their store page or via the supplier’s link sent in your order notification email.

Written by FarmClust Support
Updated 10 months ago

Can I buy from different producers in a single transaction?

Yes you can. You can also buy from multiple groups.

Written by FarmClust Support
Updated 1 year ago

Can I find organic or gluten free foods on FarmClust?

FarmClust is open to varieties of suppliers. You should be able to find one who offers your product choice. If non is available in your locality, you can invite a supplier you know or send a product wish to all FarmClust's suppliers...

Written by FarmClust Support
Updated 1 year ago

PAYMENT - Do I need a Stripe account to purchase products on FarmClust?

No. You only need a Stripe account if you are selling on FarmClust.

Written by FarmClust Support
Updated 1 year ago

Why do some products in my area show under “products outside your locality”?

All suppliers on FarmClust determine the proximity of areas they would like to sell to. If a local supplier’s coverage distance does not include your location, products listed by that supplier will not be local to you...

Written by FarmClust Support
Updated 1 year ago

EMAIL & PASSWORD CHANGES- What do I do if I forgot my password?

On the login page, click on “forgot” password link and follow through the steps. You will receive an email prompting you to reset your password. You can also use "edit profile" link in your dashboard to change your password

Written by FarmClust Support
Updated 1 year ago

How secure is my payment card details on FarmClust?

Your card details are never stored or processed on our server. This aspect is managed by Stripe which is internationally reputable for being safe and PCI compliant. Since we don't handle any sensitive credit card data on...

Written by FarmClust Support
Updated 1 year ago

How can I cancel a group order?

You can cancel an order bought from a group before 30 minutes to the expiration of the group, or before the group buy is complete. Whenver a group buy is successful, YOU CANNOT CANCEL your order anymore.

Written by FarmClust Support
Updated 1 year ago

Refunds

Why was my money refunded into my wallet instead of my payment card?

Written by FarmClust Support
Updated 10 months ago