Your supplier will provide you with this information on the product detail page. You can also find your supplier’s refund and returns policy on the same page.
No. Our system does not currently support modification after payment. If you ordered as an individual, you will need to order additional items separately or cancel your order within 30 minutes before your order is processed by...
Your money would be refunded into your wallet on FarmClust. This can be used for your next order or you can ask for it to be refunded to your payment card
Please check your supplier’s returns policy on the product information page before placing an order and follow your supplier’s guideline. You can also contact your supplier directly for this inquiry.
FarmClust does not hold inventories. It only creates a platform for primary food producers to sell their products. You are dealing directly with local suppliers through FarmClust
Please contact your supplier through their store page or via the supplier’s link sent in your order notification email.
Yes you can. You can also buy from multiple groups.
FarmClust is open to varieties of suppliers. You should be able to find one who offers your product choice. If non is available in your locality, you can invite a supplier you know or send a product wish to all FarmClust's suppliers...
No. You only need a Stripe account if you are selling on FarmClust.
All suppliers on FarmClust determine the proximity of areas they would like to sell to. If a local supplier’s coverage distance does not include your location, products listed by that supplier will not be local to you...
On the login page, click on “forgot” password link and follow through the steps. You will receive an email prompting you to reset your password. You can also use "edit profile" link in your dashboard to change your password
Your card details are never stored or processed on our server. This aspect is managed by Stripe which is internationally reputable for being safe and PCI compliant. Since we don't handle any sensitive credit card data on...
You can cancel an order bought from a group before 30 minutes to the expiration of the group, or before the group buy is complete. Whenver a group buy is successful, YOU CANNOT CANCEL your order anymore.
Why was my money refunded into my wallet instead of my payment card?